Privacy Policy

SeekFiles AI( “SeekFiles AI”, “we”, “us”, “our”) is an independent software development services company. We operate SeekFiles AI — a retrieval-augmented generation (RAG) assistant that lets you upload files and chat with them.

This Privacy Policy explains what data SeekFiles AI collects, how we use it, who we share it with, and the choices you have over your data.

For privacy questions, contact us at hello@seekfiles.com. You can also visit our company site at seekfiles.com.

Account information. When you sign up, we collect your email address and (optionally) name. If you sign in via a third-party provider, we collect the basic profile fields they return (typically email, name, avatar URL).

Billing information. Payments are processed by Lemon Squeezy. We do not store full payment card numbers. We receive billing metadata (transaction IDs, subscription status, last 4 digits, billing country) to manage your account.

Your files and content. Files you upload (PDFs, documents, images) and the text/embedding chunks we extract from them are stored under your account. So are the chat conversations you create with our assistants.

Usage and device data. We log standard request metadata to operate and secure the service: IP address, user agent, timestamps, request paths, error events, approximate location inferred from IP, and pages visited.

Cookies and local storage.We use essential cookies for authentication and session management. We use local storage for UI preferences (theme choice, dismissed notices). We don't use third-party advertising cookies.

• To operate the service: process uploads, build retrieval indices, run chat queries, and return cited answers.
• To bill you and manage subscriptions, top-ups, and credit balances.
• To send transactional email (account confirmations, billing receipts, security notices, plan changes).
• To send product updates if you opted in. You can opt out any time from any email.
• To prevent abuse, fraud, and security incidents.
• To debug, monitor performance, and improve the product.
• To comply with legal obligations.

Your uploaded files, extracted text, embeddings, and chat history are never used to train any machine-learning model — neither ours nor any third party's. Your data exists in our systems only to power your private assistants.

When we send chunks of your content to OpenAI (for embedding or chat completion), we rely on OpenAI's API data-handling policy which states API inputs/outputs are not used for model training.

We share the minimum data necessary with the following sub-processors:

• OpenAI — to generate embeddings and chat completions. Your file chunks and chat messages transit OpenAI servers per-request and are not used for training.
• Lemon Squeezy — for subscription billing and payment processing.
• Cloud hosting providers — for compute, object storage of files, and the Postgres / pgvector database where embeddings live. Data is encrypted at rest and in transit.
• Email delivery — for transactional emails.
• Cohere — used optionally for cross-encoder re-ranking when an assistant has it enabled. Same per-request, no-training basis.

We don't sell your personal data to anyone, and we don't share it with advertisers.

Active accounts: We keep your files, embeddings, and chat history for as long as your account is open and you have not deleted them.

Deleted files: When you delete a file, we remove it from object storage, delete its embeddings from pgvector, and detach it from any assistants that referenced it. This typically completes within minutes.

Closed accounts: When you request account deletion, we apply a 14-day grace period during which you can restore the account. After that, your files, embeddings, and conversations are permanently deleted. We may retain minimal billing records as required by law.

Backups: Encrypted database backups are kept on a rolling 14-day basis for disaster recovery, after which they are overwritten.

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information in your account.
• Export your files and chat history.
• Delete individual files, conversations, or your entire account.
• Opt out of any non-essential email by clicking the unsubscribe link.
• Object to processing or request restriction in applicable jurisdictions (e.g., GDPR, CCPA).

To exercise any of these rights, email hello@seekfiles.com. We respond within 30 days.

We follow industry-standard practices to protect your data, including encryption in transit (HTTPS), least-privilege access controls on production systems, audit logging, and regular review of our security posture as the product matures.

No system is perfectly secure. If you believe your account has been compromised, contact us immediately at hello@seekfiles.com.

SeekFiles AI is not directed at children under 13 (or the equivalent minimum age in your jurisdiction). If you believe a child has provided us with personal information, contact us and we will delete the account and associated data.

Your data may be processed in regions different from where you live. When we transfer personal data internationally, we rely on standard contractual clauses or other lawful transfer mechanisms.

We may update this Privacy Policy from time to time. If changes are material, we will notify you in-product or via email at least 14 days before they take effect. The “Effective” date at the top of this page reflects the latest version.

For privacy questions, requests, or complaints, reach us at hello@seekfiles.com. You may also review our Terms of Service.