Terms of Service

SeekFiles AI (the “Service”) is operated by SeekFiles AI( “SeekFiles AI”, “we”, “us”, “our”), an independent software development services company. By creating an account or using the Service, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you don't agree, don't use the Service.

If you use the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms, in which case “you” refers to that entity.

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use the Service. By creating an account, you confirm you meet that requirement.

You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity that occurs under your account. Notify us immediately of any unauthorized access at hello@seekfiles.com.

The Service is offered on a free tier and on paid subscription plans (Starter, Pro, Business). Plans differ in monthly credit allowance, assistant count, and support level. See our pricing page for current details.

Credits. Usage is metered in credits. Each chat message and embedding operation consumes credits according to the underlying model and token count. On each renewal, we add your monthly allowance to your existing balance — unused credits stay in your account and stack with any top-ups. Top-up credits never expire.

Auto-renewal. Paid plans renew automatically at the end of each billing period until you cancel. You authorize us (and our payment processor, Lemon Squeezy) to charge your payment method on each renewal.

Cancellation. You can cancel any time from your account. Cancellation stops future renewals; your plan stays active until the end of the current period.

Refunds. Subscription fees are generally non-refundable, except where required by law or at our discretion for verified billing errors. Top-up credits are non-refundable once added to your balance.

Price changes.We may change plan prices with at least 30 days' notice. Changes apply to your next billing period after the notice period ends.

You agree not to use the Service to:

• Upload, store, or process content that is illegal, infringing, defamatory, harassing, or that violates anyone's privacy or intellectual-property rights.
• Upload content containing malware, exploits, or material that could harm our systems or other users.
• Train competing AI systems on our outputs, scrape the Service at volume, or attempt to derive the underlying models or training data.
• Reverse engineer, decompile, or attempt to access the underlying source code of the Service.
• Resell, sublicense, or commercially redistribute access to the Service without our written permission.
• Use the Service to build assistants that impersonate others, generate deceptive content, or facilitate fraud.
• Bypass rate limits, security measures, credit metering, or account quotas.
• Use the Service in any way that violates applicable law.

We may suspend or terminate accounts that violate these rules, and may remove offending content at our sole discretion.

You retain all ownership of the files you upload and the conversations you create (collectively, “Your Content”). We don't claim ownership of Your Content.

To operate the Service, you grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, process, chunk, embed, transmit, and display Your Content solely for the purpose of providing the Service to you. This license terminates when you delete the relevant content or close your account.

You represent and warrant that you have all necessary rights in Your Content to grant this license, and that processing Your Content through the Service does not violate any law or third-party rights.

We don't use Your Content to train any machine-learning model (ours or third parties'). See our Privacy Policy for details.

We own the Service — its software, design, branding, name, and underlying technology. Nothing in these Terms transfers ownership of those to you. You may not copy, modify, or reverse-engineer the Service except as expressly permitted by these Terms.

Feedback you send us about the Service may be used by us without obligation to you, though we appreciate it.

You may publish public-facing assistants accessible via shared links. You are solely responsible for the content these public assistants serve and the credit consumption they incur. We may rate-limit or revoke public assistants that generate abusive load, contain prohibited content, or harm the Service.

We aim for high availability but make no guarantee that the Service will be uninterrupted, error-free, or always available. We may perform scheduled maintenance, and outages can occur. We don't commit to a specific uptime SLA on free or self-service paid tiers.

Although the Service is designed to ground responses in your uploaded content with citations, AI-generated outputs may occasionally be incomplete, inaccurate, or misleading. You are responsible for evaluating the correctness of any output before relying on it for legal, medical, financial, or other consequential decisions.

You may terminate your account at any time from your settings. We may suspend or terminate your account if you breach these Terms, if your use poses a security or legal risk, or for non-payment.

On termination, your access to the Service ends and we will delete your data per our Privacy Policy. Sections that by their nature should survive termination (intellectual property, disclaimers, liability limits, indemnity, governing law) survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI OUTPUTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEEKFILES AI AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD 100.

You agree to indemnify and hold us harmless from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising from (a) your use of the Service in violation of these Terms, (b) Your Content, or (c) your violation of any law or third-party right.

These Terms are governed by the applicable laws of the jurisdiction in which SeekFiles AI is registered, without regard to conflict-of-law principles.

Any dispute arising from or related to these Terms or the Service will be brought exclusively in the competent courts of that jurisdiction, and you consent to personal jurisdiction in those courts.

We may update these Terms from time to time. If changes are material, we will notify you in-product or via email at least 14 days before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

These Terms (together with our Privacy Policy) are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms; we may assign them in connection with a corporate transaction.

Questions about these Terms? Reach us at hello@seekfiles.com.